Effective Date: [26/07/2026]

Welcome to KODANAZ. We are committed to providing premium-quality Kerala spices and traditional food products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

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1. Return Eligibility

Due to the nature of food products, returns are accepted only under the following circumstances:

• You received a damaged product.
• You received the wrong product.
• The product was defective or tampered with during transit.

Please notify us within 24 hours of receiving your order and include clear photos or videos of the issue.

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2. Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns for:

• Opened or used products
• Products with broken seals
• Products damaged after delivery
• Orders placed by mistake after dispatch
• Change of mind or taste preferences

These restrictions are common for packaged food products.

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3. Replacement Policy

If your claim is approved, we will provide:

• A replacement product, or
• A full refund if a replacement is unavailable.

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4. Refund Process

Once your request is approved:

• Refunds will be issued to the original payment method.
• Processing usually takes 5–7 business days, depending on your payment provider or bank.

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5. Order Cancellation

• Orders may be cancelled before dispatch.
• Once an order has been shipped, cancellation is not possible.

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6. How to Request a Return

Email us at info@kodanaz.in with:

• Order Number
• Customer Name
• Photos or videos of the product
• Reason for the request

Our team will review your request and respond as quickly as possible.

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7. Contact Us

KODANAZ
Kodanad, Ernakulam, Kerala, India

Email: info@kodanaz.in

Website: https://kodanaz.in